About Us
Situated in the bustling tech hub of Hanoi, Unstatic is an innovative SaaS startup dedicated to making no-code app creation a reality. Our flagship product, Starion, is transforming the digital landscape by enabling users to build mobile apps sans coding. As we expand our footprint, we're on the lookout for a Customer Success Specialist who can not only amplify our user experience but also foster lasting relationships with our clientele.
Your Role:
- Be the torchbearer of exceptional user support, resolving issues related to the Starion platform.
- Collaborate cross-functionally to curate content for FAQs, help center, and our community.
- Prioritize customer satisfaction and proactively address their concerns.
- Deploy analytical skills to discern trends in customer feedback, paving the way for enhanced user experience.
- Seamlessly juggle customer interactions across diverse channels, including Intercom and our Facebook group.
What Sets You Apart:
- Stellar customer service skills paired with a passion for user satisfaction.
- An analytical mind that can read between the lines of customer feedback.
- Profound experience in customer support and top-tier communication abilities.
- Proficiency in the English language.
- A self-starter attitude with unparalleled motivation.
- A Bachelor's degree in a related field.
- Previous experience in the tech arena, particularly with SaaS companies, would be a feather in your cap.
Why Unstatic?:
- Competitive salary package, you'll love it. 100% salary during probation period.
- Flexible working hours; create your schedule.
- A 5-day workweek with an enthusiastic, global user base.
- Refreshing snacks and drinks available throughout your workday.
- Wide range of benefits including Public health insurance, Social insurance, Health insurance - PTI Insurance
- Lunch allowance: 500.000 VND per month, Parking fee is covered
- Happy Lunch on Wednesday & Tea Break on Tuesday and Thursday
- Teambuilding, Company Trip every year
- Additional 13th-month salary. Bonuses for Tet and annual holidays. Seniority bonuses.
- Performance review: twice per year
- Other benefits which are complied with the current Labor Law of Vietnam
Application Process
If you are ready to take on this challenge and be a part of our innovative team, we would love to hear from you. Apply now and let’s build something great together at Unstatic!
Office location: 10th floor, Ladeco building, 266 Doi Can Street , Ba Dinh dist., Hanoi
Get to know more about Unstatic and our culture, please follow these links:
Website: https://unstatic.io/career/
- Starion: https://starion.io
- Unstatic: https://unstatic.co
Facebook: https://www.facebook.com/unstatic.co
Hotline: 0968.504.509 (Ms. Nhung)
